I'm Lovin' It 2.0

I just ordered an Egg McMuffin from this friendly person.   No hassles, no misunderstandings, no line...minimal banter.  

The new American workforce.

No vacations, infrequent maintenance, no healthcare, no payroll taxes, no inter-office romances, no world star hip hop videos.

According to "da innernets', there are McDonald's in 118 countries and it employs over 1.7 million people.  That 1.7 million is a top tick - going lower from here.

Facebook v GM

Facebook has 5,000 employees and is worth $135 billion.  They made $7 billion in revenue.

GM has 200,000 employees and is worth $55 billion.  They made $150 billion in revenue. 

I understand that people are upset about income inequality but if you can create that kind of value with the help of so few people, in such a short period of time, you are going to get massively rewarded.  

We all want freedom and equality but we can't complain if the market assigns more value to a business that makes it's money when you click on pictures of your best friend's kid than the one that makes cars and trucks. If value creation is how we compensate CEO's in a free market then what are we so upset about?  

If CEO's were compensated based on how many people they could employ, then the system might look different...interesting idea but tough to get shareholders and creditors behind that notion. 

This is no knock on GM really...they make 30% more cars today than they did in 1979 with 66% fewer workers. That is just the results of innovation and technology.  

As labor costs rise, companies are operating with less people and CEO salaries are reflecting their ability to create value for shareholders.  We are all free to try and compete if we think a CEO is getting paid excessively. In our society, we can start our own company and take a smaller cut of the pay if that is what we think will drive value. 

I am not sure how to make it more fair than that. 

Follow the Money: Healthcare

Americans spend a lot of time hating about how much other people make.  Throughout the financial crisis there was considerable scrutiny on banker's pay.  I get it.  The word "bonus" became a 4-letter word. "How can bankers get paid so much when they ruined the economy..." - we all remember the anger. 

There is a new crisis in America and its the healthcare industry. However, the tone is very different. 

There are many similarities between finance and healthcare.  They both require licenses, or degrees, or some form of expensive higher education.  They both require a massive amount of regulation and government oversight. They create highly lucrative jobs.  And my favorite: people will persistently overpay for advice, or services, related to both of them. People generally don't skimp on decent medical care or financial advice...am i right or am i right?

America loves to hate on the fat cat bankers (myself included) but as mad as everyone is about the healthcare gridlock our nation faces, you never hear about the fat cat doctors. 

I was browsing the website of the BLS (Bureau of Labor Statistics), cuz that's how I roll, and came across this table on average mean wages for all occupational groups in the US and it really got me thinking.

You can view the full list here: http://www.bls.gov/oes/current/oes_nat.htm#13-0000

  

See any themes here?  The highest paying jobs in America are healthcare jobs.  Is it a coincidence that health insurance and medical care is so expensive and the people in the industry are the highest paid earners in the US?  I'm no expert but I have to imagine there is a relationship there.

Here is the funny part: there isn't a finance related job in the top 25 (a "Financial Manager" was #29 on the list), though Wall St wages and bonuses are still (5 years later) volatile topics of discussion.  

No one ever says "this Doctor made $X and they should have to give it back because so many patients died along the way." It's part of the job. 

We are happy to blindly pay whatever cost a doctor or an insurer says because our health...our lives, our children's lives, are on the line.

Well, I think we are getting duped here.  The cost of medical care in the US is many times more than anywhere else in the world.  The system is riddled with middlemen and friction. Not to mention doctors have little incentive to keep people healthy.  Instead we over medicate, over treat, and over charge.

I know a guy who started a consulting business to help doctors "optimize" the numerical codes they submit on insurance claim forms to earn more money.  He basically finds similar procedures and treatments that the insurance company accepts to get the biggest bang for the buck.  I'd like to punch this guy in the face. 

The system sucks. It needs to change. Will there be a day when the doctors who have the fewest sick patients get paid the most?  Maybe.  i like that incentive system.   

I'll bet you $1 million you'll live until you're 100 years old

This bet is not valid for anyone who is already above the age of 60 or left-handed. 

Seriously though.  I will bet you a million bucks that barring you take your own life, or die in a drone strike, you will live to be 100.  In case you are wondering, the current American life expectancy is 79 years -- about 76 years for men and 81 years for women.  By the way, left-handed people supposedly have an average life expectancy about 9 years shorter.

Why would I make such a bet? First, I am convinced that by the time most of us are 100 years old $1 million will not be such a great sum. Extrapolating another 70 years of inflation at 5% and we get about $32,000 in today's greenbacks. 

More importantly, I think life expectancy is going to shoot up. If we believe in exponential growth we cannot discredit the possibility that advancements in medicine and technology can make lifespan go parabolic.

Here is the wiki timeline of medicine and medical technology (link):

Around 1900:  The X-ray gets invented as does aspirin...

50 years later we are using chemotherapy to fight cancer and curing polio...

25 years later we get insulin pumps, LASIK surgery, CT scans...

A few decades more and we have cracked DNA sequencing, created artificial muscles and today there are firms working on 3D bio-printing, which is like printing a new liver after you spend your life drinking bourbon...nice!!! (check out ticker: ONVO...the stock is up about 300% in the past 7 months)

It took us 75 years to go from X-rays to CT scans but only 10 years to go from robotic surgeries to bionic limbs controlled by brain waves. 

Think about what will happen in the next 50-100 years. It is going to be bigger than we can imagine.

The aide of technology and innovation in the medical field will result in the ability to keep our bodies around a lot longer.  Whether you end up looking like RoboCop or Tony Stark you better find something fun to do with all that time you have left on the clock.        

The Anger Gap

I feel like America is angrier than it used to be. People are upset about jobs, crony capitalism, the government, taxes, the list goes on and on. I was watching the documentary Detropia and a lot of the autoworkers were pissed at corporations for cutting pay and moving jobs to China or Mexico.  I don't mean to sound heartless but what did we expect? We kicked our feet up as a nation and got out innovated and underpriced. We got our collective lunch eaten.  

Speaking of lunch, a few years back I was having lunch with an uber smart guy who builds actuarial models for insurance companies. Somehow our conversation steered toward how a lot of Wall Streeters were angry their compensation dropped. The advent of technology in finance made a lot of people obsolete over the past decade.  

He drew a picture on a napkin that looked something like this: 

(Obviously he didn't have different color pens with him)

The thought is that when a new industry or business is discovered, it's easy to add a lot of value early on.  As time passes, competition grows and folks are forced to innovate. If you aren't the one innovating you might be seeing diminishing returns given the same inputs - creating a gap between expectation and experience.   

The gap between what we think should happen and what actually happens is the ANGER GAP. Trying harder or putting in more time only to get the same, or worse, results...sucks. 

To shrink the gap we either need to lower our expectations, or find new ways to add-value.  Neither is easy. No one likes to "CTRL + ALT + DEL" their expectations (part of the motivation to start this blog). Additionally, finding new ways of adding-value means getting out there and talking to customers, stakeholders, competitors. Figure out all the pain points in your industry and find ways to ease them through new products and services. You will be so busy doing this you won't have time to be angry.      

Closing the Wealth Gap: A Lesson from India



Sunrise in Southern India



India is a fascinating place.  I think it is really difficult to understand this country without seeing it for yourself and experiencing the culture in the first person.  Though I have only been on the ground for a short period, I have witnessed enough to convince myself that I made the right decision by coming here.  Before arriving, I heard varied opinions:  "India is beautiful with a spiritual wonder about it;" "India is home to the poorest people in the world...it's a sh*t hole and you will go once and never go back;" "India has an entrepreneurial quality about it...there is so much opportunity...it totally works for me;" "First suggestion about India:  DON'T GO (said to me by an Indian-American living in NYC)."  I actually have a bet with a naysayer friend in Hong Kong about whether I will return to this country after my first visit.  Nevertheless, I believe I will be back many times and he will lose the bet.

Rural village in Tamil Nadu

Some people believe India has already drowned in its own squalor and despair and will never have a meaningful voice on the world stage. They feel India's bureaucracy will further induce a snail-like climb out of poverty and the country will lag behind the widespread advancement and burgeoning growth that the rest of the emerging world is experiencing (particularly that of its neighbor China).  I am beginning to take a step back from this argument.  India's bureaucracy and dated ways of conducting business may prove to be its saving grace. Pardon? 

To put it into perspective, India's economy (in terms of GDP) is a tad smaller than Canada's, and its GDP per capita is about the same as Iraq's.  It is a country with a population that is 4 times that of the United States in a space that is one 1/3^rd  the size.  In today's world where economic growth is a necessity fueled by lax monetary policy and irresponsible credit expansion, India has marched to the beat of a different drum.  Their Reserve Bank is far more strict and less accommodating.  Their value system and work ethic is strong and they do not lean solely on exports the way the rest of Asia does.  India has real domestic demand (something quite foreign to Americans)!  They also have their own music (ranging from the ancient period of the Mughals to the modern age of A.R. Rahman), movie stars (Amitabh Bachchan is a combination of George Clooney and Robert De Niro…a legend here), sports teams and you can be sure that they will not be airing their own version of MTV's "Teen Mom" anytime soon.

So what is the point?  Despite some of the positives I mentioned above, India is the world's poster child for economic inequity and social inequality.  Some estimates state that 40% of the population falls below the poverty line (which is an income of about $1.25/day).  I recently spent some time interacting with Dr. Abraham George about the dynamics of this country and it led us to the impetus behind him founding Shanti Bhavan, a school located in Tamil Nadu, India.  The school aims to educate the children of India who come from the most dire conditions (these children come from the 'untouchable' caste, the lowest class of society that is highly discriminated against).  His belief, which has become mine too after having spent time at his school teaching the kids, is that in order to combat the widening gap between the wealthiest whales and the poorest paupers, one must introduce quality education to those who need it most...and this is precisely what he is doing.

This school is a model that can be applied not only in India, but anywhere in the world where the concept of "the rich get richer" is becoming a tiring reality.  Sound familiar?  Tunisia, Egypt, Iran, Albania, Yemen, Bahrain, Jordan and eventually the United States, can all afford to take a critical look at education for the poor (and even those who are slightly above the poverty line).  These countries want change right?  The voice of change can be found within EDUCATION.   

 

6:30 am: I come to class and find the 12th grade like this

Dr. George’s attempt to strike at poverty is worth exploring on a deeper level as there is something very unique about it.  He begins with the poorest youths.  The children are selected at the age of 4, based on their level of poverty and their intelligence quotient.  They receive an education at Shanti Bhavan absolutely free of charge.  There are 200 children here between ages 4 and 18 who are willingly participating in an intensive curriculum that would make most American college students blush.  All the kids go to school for 6 days a week and the older students frequently attend classes from 6:30 am until midnight.  The children are humble and respectful and almost all of them have career goals. They don't bully, they are well-mannered, extremely cultured and are knowledgeable about current world events (their teachers come from all over the globe).

Their fluency in English and social etiquette are head and shoulders above the children in the villages where they come from, making them celebrity equivalents back home.  If their performance lacks and they do not show improved effort, the kids can be asked to leave the school.  This is not a good outcome, of course,  and it happens to very few of them. These kids do not have any other viable options - receiving an education at Shanti Bhavan has saved their lives.  Many of them would have never been sent to school by their families who are trapped under the heavy thumb of destitution.  Without this opportunity, many of the kids would have been forced into hard labor at a young age or even worse, been victims of physical abuse.   Shanti Bhavan pulled them from the grasps of enduring ignorance and gave them the chance to live their lives another way - devoid of poverty, full of hope, and one step nearer to closing the gap.



For more on how you can get involved in Shanti Bhavan (they need volunteers to come out and teach everything from accounting to music) please visit their website (HERE) and read the personal statements of some of their upcoming graduating class (HERE).  If you would be willing to make a donation, you can find the orange DONATE button on the left hand side of this blog.  As you can see, we have had a number of donations so far and we appreciate your support...these kids appreciate it even more.  

If education in Africa is also of interest, check out our friends' organization called PROJECT A.B.L.E, dedicated to promoting literacy for African youth.

(This posting has been edited by Shilpa Raj - 12th grade student at Shanti Bhavan and future author and journalist...any mistakes are Justin Golden's fault :)

Take a Splice out of Life

For nearly a decade I was a deer stuck staring into headlights, frozen by the barrage of information coming at me from every corner of Wall St (for the record: none of it was inside information).  The financial software applications that occupied my desktop real estate continuously vomited mountains of information, giving me little time to learn about how the rest of the world was being launched into cyberspace.  Having spent a few months away from the streaming stock quotes, bloomberg terminals, and flickering bid-offers, I have discovered just how powerful (and critical) technology has become to businesses and the everyday user. 

It is shocking to see how much influence websites and apps have in changing the way we communicate, make buying decisions, entertain ourselves, educate our children, etc.  Entirely new industries are emerging overnight and staying on top of the countless new outlets is an arduous task to say the least.  Take Groupon for example.  Today, there are apparently some 500 Groupon copycat sites globally and if you gave me a penny for every business I have heard or read about in the past month that aims to be "the Groupon of (INSERT PRODUCT OR SERVICE HERE)," I would have a dollar.  The internet is growing and changing faster than we are able to process it because the content providers are no longer the cartel of tightly knit media elite...the new content providers are (get ready for it).......us!!  And there are a helluva lot more of you and I than there are Rupert Murdoch, Richard Branson, Sumner Redstone et al.   

"User generated content" or "consumer generated media" or whatever you want to call the process of freely posting information on the internet, is changing the way the world interacts as we speak.  It seemed like everyone watched "60 Minutes" with Mark Zuckerberg a couple weeks ago but I gather that few went online to catch "60 Minutes: Overtime" when Lesley Stahl interviewed Chris Cox, Facebook's head of product development. 

I thought this short interview was really thought provoking and it validates why websites like facebook, twitter, groupon, four square, quora, and kiva are in a position to give the power back to the people.  Content that is created by us (particularly by those within our network...i.e. anyone's email address we have) may be richer than content provided by the experts (who we no longer trust?).

The blending of technology and user generated content will create massive opportunity to "splice":  businesses must fuse themselves to the growing stream of information we (as in the collective we) are posting online.  This will allow business to become more competitive, understand their customers, identify new trends early on, innovate, get instant feedback, and the list goes on and on.  I am curious what people think about this short interview.

http://www.cbsnews.com/video/watch/?id=7120112n

For the Unemployed Turning Entrepreneur

A good friend sent me an article he pulled out of Worth magazine the other day.  The article summarized the 10 Rules of Successful Entrepreneurship from Bill Murphy Jr.'s new book The Intelligent Entrepreneur.  I enjoyed the piece and thought it would be worthwhile to share.  I am finding a high correlation between articles about how difficult the job market is and new startup business ventures friends and former colleagues are embarking on.  In addition, there are tons of talented "out-of-work" people who are teaming up to start businesses.  These folks gave up looking for the next mindless job... they are going out and creating exciting new careers.  

It is great to talk with enterprising people who are optimistic about the prospects of growth both in the developed and emerging worlds.  Even in Michigan (despite what you may read in the dreaded papers) at a recent entrepreneur's conference held in Dearborn, the halls were buzzing about alternative energy, life sciences, social media, mobile marketing strategies, etc.  I did not even hear the word "automotive" mentioned once.  Who says Detroit cannot reinvent itself?

For those of you who are considering taking the plunge into one of the many entrepreneurial ecosystems, here are the 10 rules that came from Bill Murphy's research and are flushed out in his book (which I am definitely going to buy):

1.)  Successful entrepreneurs commit to entrepreneurship rather than to a specific business.

2.)  Successful entrepreneurs look for market opportunities before creating business solutions.

3.)  Successful entrepreneurs focus on innovation and scale.

4.)  Successful entrepreneurs pick founding teams with a history of working well together.

5.)  Successful entrepreneurs realize that they play the most important role.

6.)  Successful entrepreneurs manage risk.

7.)  Successful entrepreneurs commit themselves to learning management skills.

8.)  Successful entrepreneurs learn to sell.

9.)  Successful entrepreneurs redefine failure.

10.) Successful entrepreneurs aren't in it just for the money.

Exit the "Knowledge Economy"...Enter the "Creative Economy"

I recently heard Gary Hamel speak at the Ross School of Business (University of Michigan) in Ann Arbor.  I had never heard of Gary before walking into the auditorium, and after listening to him for 45 minutes, I wanted to know everything about him.  This guy is good! (http://www.garyhamel.com/)

I took some interesting notes during his talk.  Gary is an expert corporate strategist who specializes in the topic of management, specifically how to "reinvent" management.  The point that resonated most with me was a slide he posted called "Gary's Hierarchy:"

Essentially, Gary argues that intelligence is pretty much par for the course in today's economy and the real way to differentiate is through creative ability.  You can outsource all of the technical skills we were told would take us deep into the 21st century (programming, engineering, finance, etc.).  He believes that business is more turbulent today and companies are not able to mitigate the turbulence fast enough.  Modern management styles are no longer modern (most taught management styles are from the beginning of the 20th century). Couple this with a faster business cycle and you too may see the need for more agility and creativity from leadership.

Listening to Gary, I immediately took pity on the millions of Americans who are making one of the various paths through higher education their own.  It seems like an all too common solution for the current recession we are in is to go back to school...and universities know this so school is not getting cheaper anytime soon.  Is all of the money spent on tuition to get a certificate and get "smart" worth it when the more applicable skills come from unlocking creative ability?